Frequently asked questions

Choose a saved address at checkout and we get a live quote and estimated time from our courier partner before you pay, so the fee you see is the fee you are charged. A member of store staff checks the order, then a courier is dispatched and you can follow them on the tracking page.

You must be 21 or over. Before your first order you upload a government-issued photo ID, which a member of our staff reviews — it is not approved automatically. The courier then checks the same physical ID and takes a signature at the door. If nobody of legal age can show ID, the delivery is refused and returned to the store.

Your card is authorized when you place the order and charged once store staff approve it. If we cannot fulfill the order, the authorization is released and no money leaves your account.

Yes, until store staff approve it. Open the order from My orders and use the cancel button — any payment authorization is released straight away. Once a courier has been dispatched the order can no longer be cancelled from the website; call the store instead.

Card details are entered directly into a payment form hosted by Stripe and never reach our servers or our database. We only ever store the payment reference Stripe gives us.

Stock is reserved the moment you place the order. If a bottle turns out to be damaged before it is picked, store staff will reject the order with a reason and your payment is released or refunded in full.

State rules mean alcohol sales are final once delivered and accepted. If something arrives damaged, incorrect or corked, contact the store the same day and we will put it right.